True North EXCELeration™
Additional Topics - Intrigue-Connect-Serve: How to Communicate Effectively               
                                    with Buyer and Seller Clients
Rod McIntyre, Ph.D.
Intrigue-Connect-Serve: How to Communicate Effectively With
Buyer and Seller Clients

What determines whether a conversation leads to a long-term
business relationship or to another disappointment?   What are the
key dynamics that drive effective communication and relationship-
building? How can a real estate professional and a client consistently
interact in a way that builds a team mentality, while meeting the
client's needs and expectations at the highest level?  This course will
teach you how to get people to tune into you and what you are
saying, so they can fully benefit from your expertise.

  • Nine Seconds Past Hello –  The critical first move that many
    people miss
  • New, True, and Interesting – The reasons people will want to
    listen to you
  • Diplomacy – Make your point without making enemies
  • Credibility – Immediately establish credibility with potential
    clients
  • Trust – Demonstrate right away why you can be trusted
  • Putting Clients at Ease – Effectively diffuse the issues that
    make clients nervous
  • Each Client's Unique Decision-Making Needs - Beyond
    intelligence and personality
  • The Power of Questions – Creative questions open the client's
    mind to new possibilities
  • Two-Level Communication - Matching everyone's information
    preferences
  • Educate and Serve – Teach your clients effectively, so they
    can make good decisions